Delivery Information
All orders are subject to a £25 packing and delivery charge. This includes an insured special delivery to mainland UK only (next day from dispatch). Please make sure you're in to
collect the delivery when it arrives at the specified location. For overseas customers please ask for a delivery charge quotation. Unfortunately, we cannot refund goods that have been unsuccessfully
delivered or got lost in transit, however this is covered by the insurance.
Prints are dispatched rolled in high quality postal tubes with
protective plastic end caps. Framed prints are dispatched in high
quality protective cardboard packaging. UK next day from dispatch. We will inform you by email when your order is ready to be dispatched.
Stock Items
Items held in stock will be dispatched within 48 hours of us receiving
your order. If you have ordered a number of items, these will be
dispatched as they become available. We will not hold up your entire
order waiting for an out-of-stock item or new release to arrive in
stock.
Out of Stock Items
In most cases, out-of-stock (back-order) items are awaiting materials
on order from our suppliers (e.g. frames). In some cases, we may be
awaiting or researching information from one or more of our suppliers.
When we receive the product, we will ship it to you promptly.
Back-order items usually come into stock within 1 to 2 weeks but can
occasionally take longer. If your order is not ready to ship within 10
days, we will send you an update via e-mail. If for any reason we
determine that a back-ordered item will no longer be available at all,
we will notify you immediately by e-mail, cancel the item from your
order and delete the item from our catalogue. We will refund your
payment for this item or you may select an alternative of the same
value. |